Refund policy

Returns & withdrawal

At MISAKI, we want you to be satisfied with your order. If a product does not meet your expectations, you can return it to us within 30 days of receiving the goods.

30-day return policy

MISAKI grants customers a voluntary 30-day return policy. The period begins on the day on which you or a third party designated by you received the goods.

Registering a return or withdrawal

If you would like to withdraw from an order or return a product, please send us an email at info@misaki-knives.ch. If possible, include your order number, your name and the products concerned. Please contact us before returning the goods so that we can correctly assign your request and send you the next steps as well as the free return label.

Return shipment

The return shipment is made by post. Please contact us before returning the goods so that we can send you the next steps and the free return label. The return address is shown on the return label.

Return shipping costs

The return shipment is free of charge for you. MISAKI covers the cost of the return shipment and provides you with a free return label to download and print.

Condition of the goods

For voluntary returns, we accept new, unused products in their original packaging. The goods must be returned complete and in perfect condition. Statutory claims for defective goods remain unaffected.

Excluded products

Personalised products are excluded from the return policy. This includes, in particular, products with engraving or other individually made items, provided there is no defect.

Refund

After receiving and checking the return shipment, we will refund the purchase amount of the returned products using the original payment method. Processing may take a few working days depending on the payment provider.

Return label

Please contact us before returning the goods. We will then provide you with a free return label to download and print.

Statutory rights

This information applies in addition to your statutory rights. Mandatory statutory claims, in particular for defective goods, remain unaffected.